Frequently Asked Questions (FAQ)

General Consumer FAQ’s

How do I have a new prescription sent to DelivMeds?

Ask your prescriber to search forDelivMeds” as the Pharmacy or enter our e-Prescribe number: 5744481 when your prescription is being sent. Please remember, your Prescriber must have your mobile number as your primary phone number in their system when e-prescribing your medication so you can claim your prescription.

How does DelivMeds work?

DelivMeds receives the prescription straight from your prescriber and puts YOU in control of how and when to fill your medication. The DelivMeds app will notify you once your prescription is available to claim. In a few short steps you will unlock your prescription using a claim code received as a text, select your dispensing Pharmacy, and pay any costs associated with your prescription and/or delivery. Thats it! 

Can I also track my family’s prescriptions?

Yes! DelivMeds was created with a busy household in mind and makes it easy for you to track all your family’s prescriptions in one place! Just make sure that your mobile number is listed as the primary phone number for your family member in the Prescriber’s system so you can unlock their prescription, view its details in the app, and manage the next steps.

How much will it cost me to use DelivMeds?

The DelivMeds app is FREE to download on the Apple App & Google Play stores and is free to use! You may be required to pay a prescription copay and delivery fees. Discounts may be eligible if you subscribe to our service. Please check our promo page for any ongoing offers. 

How do I pay for my copay through the DelivMeds App?

DelivMeds has a secure payment portal through our third-party partner. No Credit Card information is stored on our platform, making it PCI compliant. DelivMeds is Legit Script certified to keep your information safe and your mind at ease! 

Can I use my FSA/HRA Card for payment?

We do not support FSA/HRA Card payments at this time. Please check back later for this offer in the near future 

When and where does DelivMeds deliver?

DelivMeds has partnered with nationwide delivery partners making it easy and reliable to get your prescription without ever having to visit the pharmacy! Click here (make ‘here’ a link to the delivery area page) to see if delivery is available in your area. 

How much will it cost to have my medication delivered?

We’ve teamed up with nationwide delivery partners to offer competitive pricing and reliable delivery service. Cost is determined by our Delivery Partners and factors include distance, availability of drivers, and time of day for delivery. 

How will my prescription be delivered?

Your privacy is our number one concern! Your prescription will be delivered in a tamper resistant package with only your name, order number, and delivery address visible. Our delivery partners will deliver your medication with the utmost care right to your door and real-time delivery tracking information can be found right in the DelivMeds app. 

Do you accept my insurance?

DelivMeds screens your insurance to confirm eligibility but does not process your prescription. The pharmacy you choose to dispense your medication will process the claim against your insurance.  

Do you deliver controlled substances?

Currently, we do not process controlled substances through the DelivMeds App. DelivMeds is a virtual pharmacy only and must transfer all prescriptions to another pharmacy (chosen by you) for dispensing. If a controlled medication prescription is received by DelivMeds, it cannot be transferred to a dispensing pharmacy, and a new prescription must be sent by your provider directly to your chosen dispensing pharmacy. 

Are there any advantages to using DelivMeds when paying cash for my prescriptions?

Absolutely! DelivMeds has partnered with a variety of prescription discount care card providers which can provide you up to 80% savings on generic prescription drugs, and additional savings on brand prescription drugs. 

What if I have questions about my medication?

Our Clinical Concierge Team is available to answer any questions you have via chat, email, and phone. Reach us at  .

Delivery Help FAQ’s

How much will delivery cost

DelivMeds has teamed up with nationwide third-party delivery partners to offer competitive pricing and reliable delivery service. Cost is determined by our Delivery Partners and factors include distance, availability of drivers, and time of day for delivery. 

Will I need to do anything when my delivery arrives?

Just sit back and relax! You will take care of any required payment and sign for your order right in the DelivMeds app before your order is picked up by the delivery driver. 

I did not receive my delivery.

The DelivMeds app displays real time delivery information on your order under the “Orders” tab. If your order shows as delivered but you cannot find it at the delivery address you provided, please contact DelivMeds via chat, email, or phone.

I received the incorrect medication.

If the name of your medication does not match what is displayed in the DelivMeds app, please contact DelivMeds via chat, email, or phone. 

My prescription order seems to be tampered with.

Please document the condition in which you received your order and contact DelivMeds via chat, email, or phone and we will be happy to help you! 

Can I return my medication?

The decision to accept a return on medication is made by the dispensing pharmacy. Please contact your chosen pharmacy. 

My prescription shows delivered but I do not have it.

Please contact DelivMeds via chat, email, or phone and we will be happy to help you! 

Can I cancel my delivery?

Once you have paid and signed for your order, you cannot cancel the delivery. 

I received someone else’s prescription (received wrong medication)

Please document the items received in your order and contact DelivMeds via chat, email, or phone and we will be happy to help you! 

My prescription/package was damaged.

Please document the condition in which you received your order and contact DelivMeds via chat, email, or phone and we will be happy to help you! 

Can I choose when my prescription is delivered?

DelivMeds does not currently schedule deliveries but all details about the status of your delivery can be found in the DelivMeds app under the Orders tab. 

Will the delivery driver be in uniform or in a DelivMeds marked car?

DelivMeds has teamed up with nationwide delivery partners so the delivery driver will not be in a DelivMeds uniform or vehicle.

Payment Help FAQ’s

How can I update or add a payment method?

  1. Open the DelivMeds app.
  2. Navigate to the Settings tab from the navigation panel at the bottom of the screen.
  3. Select “Payment Methods”
  4. Tap “Add Payment Option” and enter or update the required information.

Can I use my FSA/HRA card for payment?

DelivMeds does not support FSA/HRA Card payments at this time. Please check back later for this offer in the near future. 

What are the accepted payment methods?

The secure payment portal in the DelivMeds app accepts credit and debit cards from all major card brands as well as Apple Pay, Google Pay and much more including international options.

Can I obtain a receipt for my order?

Navigate to the order history section of the menu in the DelivMeds App and select the option to email a receipt for your records.

I was double charged for my prescription order. How do I request a refund?

Please contact our customer service team on www.delivmeds.com, email us at info@delivmeds.com or call us at 844-251-4691.